Tickmill
Tickmill
Stop-loss triggered at off-market price
描述
A stop-loss order on GBP/USD was triggered at 1.2580 during a period when no other major broker showed a price below 1.2595. The complainant provides execution logs and price comparisons from three other platforms showing the price spike was isolated to Tickmill. The resulting loss was USD 780. The complainant requested a trade adjustment which was denied by Tickmill's dealing desk.
涉及金额
USD 780
支持证据
- tickmill-execution-log.pdf
- competitor-price-comparison.png
- trade-adjustment-denial-email.pdf
投诉时间线
2025-05-20
2025-05-20
2025-05-20
2025-05-20
2025-05-20
2025-07-28
平台回复
Response to CFD Price Deviation Complaint
Plus500 disputes the characterization of the price difference as a 'deviation.' CFD prices during extended market hours are derived from available liquidity and may not precisely match the underlying asset's last traded price on the primary exchange. This is clearly disclosed in our Product Disclosure Statement (PDS) and Risk Disclosure. The prices offered were fair and reflective of available market liquidity at the time. We maintain that no mispricing occurred.
IPTI notes that while CFD pricing divergence during extended hours is industry-standard, the degree of deviation in this case is under further review. Platform's PDS does disclose this risk. Case remains open pending data analysis completion.
IFCCI研究回复
IFCCI's comparative price analysis confirms that the GBP/USD price level of 1.2580 was not reflected on major liquidity providers' feeds during the specified time window. This suggests a possible liquidity gap or anomalous price tick on Tickmill's feed. While isolated price spikes can occur legitimately in ECN environments, the platform's refusal to review the trade against independent price data raises transparency questions. Research observations indicate that platforms adopt clearer off-market price review policies.
Legal Disclaimer
IFCCI 透明度计划是一项独立研究倡议,不构成监管监督、专业财务建议或官方合规认证。所有发现均代表基于研究的观察,旨在促进金融行业的透明度对话与知情评估。FinScope 是为支持本计划面向公众的数字界面而开发的技术平台。