Pepperstone
Pepperstone
Significant slippage during high-impact news event
描述
During the US Non-Farm Payroll release on 3 September 2025, experienced slippage of 12 pips on a EUR/USD market order. The order was filled at 1.0923 instead of the quoted 1.0911. The complainant notes that this exceeds what they consider normal slippage for a Razor account with ECN execution. The position resulted in an unexpected loss of approximately USD 1,200.
涉及金额
USD 1,200
支持证据
- mt5-order-history-screenshot.png
- execution-report.pdf
投诉时间线
2025-09-05
2025-09-05
2025-09-05
2025-10-22
平台回复
Clarification on Execution Policy During High-Volatility Events
Exness would like to clarify that slippage during major news releases is a standard market phenomenon affecting all ECN/STP brokers. Our execution policy, available on our website, clearly discloses that spreads may widen and slippage may occur during periods of extreme volatility. We operate a no-requote policy, meaning orders are filled at the best available market price. We are reviewing our pre-trade disclosure notifications to improve transparency around high-impact event trading.
Platform's execution policy has been reviewed. Slippage levels observed are consistent with industry norms for the referenced news events. Disclosure improvements are noted positively.
法律免责声明
IFCCI 透明度计划是一项独立研究倡议,不构成监管监督、专业财务建议或官方合规认证。所有发现均代表基于研究的观察,旨在促进金融行业的透明度对话与知情评估。FinScope 是为支持本计划面向公众的数字界面而开发的技术平台。