Pepperstone
Pepperstone
Significant slippage during high-impact news event
描述
During the US Non-Farm Payroll release on 3 September 2025, experienced slippage of 12 pips on a EUR/USD market order. The order was filled at 1.0923 instead of the quoted 1.0911. The complainant notes that this exceeds what they consider normal slippage for a Razor account with ECN execution. The position resulted in an unexpected loss of approximately USD 1,200.
涉及金额
USD 1,200
支持证据
- mt5-order-history-screenshot.png
- execution-report.pdf
投诉时间线
2025-09-05
2025-09-05
2025-09-05
2025-10-22
平台回复
Clarification on Execution Policy During High-Volatility Events
Exness would like to clarify that slippage during major news releases is a standard market phenomenon affecting all ECN/STP brokers. Our execution policy, available on our website, clearly discloses that spreads may widen and slippage may occur during periods of extreme volatility. We operate a no-requote policy, meaning orders are filled at the best available market price. We are reviewing our pre-trade disclosure notifications to improve transparency around high-impact event trading.
Platform's execution policy has been reviewed. Slippage levels observed are consistent with industry norms for the referenced news events. Disclosure improvements are noted positively.
Legal Disclaimer
IFCCI 透明度计划是一项独立研究倡议,不构成监管监督、专业财务建议或官方合规认证。所有发现均代表基于研究的观察,旨在促进金融行业的透明度对话与知情评估。FinScope 是为支持本计划面向公众的数字界面而开发的技术平台。