IFCCI
VERIFIED COMPLAINTS

Penyerahan Aduan KYC-Disahkan

Laporan aduan yang disahkan KYC melalui rangka kerja ketelusan IFCCI

Independent Research: IPTI operates as a structured transparency framework for educational and research purposes. Platform listings do not constitute endorsement, recommendation, ranking, or financial advice. IFCCI does not promote or facilitate the opening of trading accounts. Data analysis powered by FinScope Transparency Engine.

Trading leveraged products involves significant risk. Conduct independent due diligence.

Consumer Protection

Why Transparency Matters

Many consumers lack access to structured channels for verification, dispute reporting, and accountability tracking.

Financial markets operate without a unified standard for transparency.

Information is fragmented, performance is often unverifiable, and credibility is frequently shaped by marketing rather than evidence.

IPTI addresses this structural gap by transforming fragmented signals into verifiable, comparable, and institutionally governed data.

15

Jumlah Aduan

33%

Kadar Penyelesaian

14d

Purata Masa Respons

10

Direktori Aduan

15 of 15 complaints· Page 1 of 2

Dokumentasi DiterbitkanIsu PengeluaranKYC VerifiedHigh

IC Markets

Withdrawal request delayed beyond stated processing time

Rujukan: CMP001Tarikh Insiden: 2025-06-122025-06-28
Jumlah Terlibat: USD 8,500
Semakan PenyelidikanKebimbangan PelaksanaanKYC VerifiedMedium

Pepperstone

Significant slippage during high-impact news event

Rujukan: CMP002Tarikh Insiden: 2025-09-032025-09-05
Jumlah Terlibat: USD 1,200
DitutupPertikaian YuranKYC VerifiedLow

XM

Unexpected inactivity fee charged without prior notification

Rujukan: CMP003Tarikh Insiden: 2025-04-182025-05-02
Jumlah Terlibat: USD 45
Menunggu BuktiIsu AkaunKYC VerifiedMedium

Exness

Account restricted without explanation after KYC resubmission

Rujukan: CMP004Tarikh Insiden: 2025-11-082025-12-01
Jumlah Terlibat: USD 12,300
DihantarKualiti PerkhidmatanKYC VerifiedLow

IG

Platform downtime during volatile market session

Rujukan: CMP005Tarikh Insiden: 2026-01-152026-01-16
Jumlah Terlibat: USD 3,800
Respons Platform DimintaIsu PengeluaranKYC VerifiedHigh

FXTM

Partial withdrawal processed; remaining balance withheld

Rujukan: CMP006Tarikh Insiden: 2025-07-222025-08-05
Jumlah Terlibat: USD 3,200
Semakan AwalKebimbangan Kawal SeliaKYC VerifiedLow

FBS

Platform operating under offshore entity despite claiming Tier-1 regulation

Rujukan: CMP007Tarikh Insiden: 2025-08-302025-09-15
Dokumentasi DiterbitkanKebimbangan PelaksanaanKYC VerifiedHigh

Tickmill

Stop-loss triggered at off-market price

Rujukan: CMP008Tarikh Insiden: 2025-05-142025-05-20
Jumlah Terlibat: USD 780
Semakan PenyelidikanIsu PengeluaranKYC VerifiedMedium

Octa

Withdrawal rejected citing 'trading volume requirement' not disclosed at deposit

Rujukan: CMP009Tarikh Insiden: 2025-10-052025-10-20
Jumlah Terlibat: USD 2,000
DitutupIsu AkaunKYC VerifiedLow

RoboForex

Account terminated without notice; balance forfeited

Rujukan: CMP010Tarikh Insiden: 2025-03-222025-04-10
Jumlah Terlibat: USD 430

Penyerahan mencerminkan pengalaman yang dilaporkan oleh pengguna dan belum disahkan secara bebas melainkan ditandakan sebagai disahkan KYC. IFCCI tidak menjalankan timbang tara pertikaian.

We assess, we don't rank. Because rankings can be purchased — transparency cannot.

Trading leveraged products such as CFDs and forex involves significant risk of loss and may not be suitable for all investors. You should carefully consider whether trading is appropriate for you in light of your financial circumstances. Users should conduct independent due diligence before engaging with any financial platform.

Research Purpose Only: This content is provided strictly for educational and research purposes. IFCCI does not promote, solicit, or facilitate the opening of trading accounts with any financial service provider.

Non-Endorsement: Platform listings and transparency assessments do not constitute endorsement, certification, or recommendation by IFCCI. FinScope scores measure transparency disclosure, not operational safety or investment suitability.

Independent Body: IFCCI operates as an independent evaluation and financial education institution. IFCCI does not intervene in, influence, or participate in any financial transactions, platform operations, or investment decisions.

Technology: FinScope is an independent transparency technology platform that provides the data engine, scoring algorithms, and digital infrastructure. IFCCI provides the research framework, methodology, and professional standards.

Take Part in a Transparent Financial Ecosystem

Individuals and institutions can participate in IFCCI's transparency and professional standards framework through certification, research, and industry initiatives.

Get Professionally Verified

Validate your trading competence and professional standards through IFCCI certification frameworks.

Explore Certification

Be Part of the Transparency Infrastructure

Participate in IFCCI's transparency infrastructure by contributing data, undergoing structured visibility, and aligning with industry standards.

Join Transparency Initiative

Benchmark Your Performance Globally

Demonstrate real trading capability through IFCCI's international championship and performance-based evaluation systems.

Explore IFTC

Transparency begins with participation. Whether you are an individual, institution, or industry contributor — IFCCI provides the framework to be recognised.