IFCCI
VERIFIED COMPLAINTS

Penyerahan Aduan KYC-Disahkan

Laporan aduan yang disahkan KYC melalui rangka kerja ketelusan IFCCI

IPTI operates as a structured transparency framework. Information presented does not constitute endorsement, recommendation, or financial advice.

Consumer Protection

Why Transparency Matters

Many consumers lack access to structured channels for verification, dispute reporting, and accountability tracking.

Financial markets operate without a unified standard for transparency.

Information is fragmented, performance is often unverifiable, and credibility is frequently shaped by marketing rather than evidence.

IPTI addresses this structural gap by transforming fragmented signals into verifiable, comparable, and institutionally governed data.

15

Jumlah Aduan

33%

Kadar Penyelesaian

14d

Purata Masa Respons

10

Direktori Aduan

15 of 15 complaints· Page 1 of 2

Dokumentasi DiterbitkanIsu PengeluaranHigh

IC Markets

Withdrawal request delayed beyond stated processing time

Rujukan: CMP001Tarikh Insiden: 2025-06-122025-06-28
Jumlah Terlibat: USD 8,500
Semakan PenyelidikanKebimbangan PelaksanaanMedium

Pepperstone

Significant slippage during high-impact news event

Rujukan: CMP002Tarikh Insiden: 2025-09-032025-09-05
Jumlah Terlibat: USD 1,200
DitutupPertikaian YuranLow

XM

Unexpected inactivity fee charged without prior notification

Rujukan: CMP003Tarikh Insiden: 2025-04-182025-05-02
Jumlah Terlibat: USD 45
Menunggu BuktiIsu AkaunMedium

Exness

Account restricted without explanation after KYC resubmission

Rujukan: CMP004Tarikh Insiden: 2025-11-082025-12-01
Jumlah Terlibat: USD 12,300
DihantarKualiti PerkhidmatanLow

IG

Platform downtime during volatile market session

Rujukan: CMP005Tarikh Insiden: 2026-01-152026-01-16
Jumlah Terlibat: USD 3,800
Respons Platform DimintaIsu PengeluaranHigh

FXTM

Partial withdrawal processed; remaining balance withheld

Rujukan: CMP006Tarikh Insiden: 2025-07-222025-08-05
Jumlah Terlibat: USD 3,200
Semakan AwalKebimbangan Kawal SeliaLow

FBS

Platform operating under offshore entity despite claiming Tier-1 regulation

Rujukan: CMP007Tarikh Insiden: 2025-08-302025-09-15
Dokumentasi DiterbitkanKebimbangan PelaksanaanHigh

Tickmill

Stop-loss triggered at off-market price

Rujukan: CMP008Tarikh Insiden: 2025-05-142025-05-20
Jumlah Terlibat: USD 780
Semakan PenyelidikanIsu PengeluaranMedium

Octa

Withdrawal rejected citing 'trading volume requirement' not disclosed at deposit

Rujukan: CMP009Tarikh Insiden: 2025-10-052025-10-20
Jumlah Terlibat: USD 2,000
DitutupIsu AkaunLow

RoboForex

Account terminated without notice; balance forfeited

Rujukan: CMP010Tarikh Insiden: 2025-03-222025-04-10
Jumlah Terlibat: USD 430

Penyerahan mencerminkan pengalaman yang dilaporkan oleh pengguna dan belum disahkan secara bebas melainkan ditandakan sebagai disahkan KYC. IFCCI tidak menjalankan timbang tara pertikaian.

Information presented is part of IFCCI's structured transparency framework and should be used as a reference, not as a definitive assessment. IPTI does not constitute endorsement, recommendation, or financial advice. IFCCI does not intervene in, influence, or participate in any financial transactions, platform operations, or investment decisions.

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