RoboForex
RoboForex
Account terminated without notice; balance forfeited
描述
The complainant's account was terminated without prior warning, and the remaining balance of USD 430 was forfeited. RoboForex cited 'violation of terms of service' but did not specify which term was breached despite repeated requests for clarification. The complainant denies engaging in any prohibited activity and provided trading logs showing standard manual trading activity.
涉及金额
USD 430
支持证据
- account-termination-email.pdf
- trading-log-manual-activity.pdf
- clarification-request-emails.pdf
投诉时间线
2025-04-10
2025-04-10
2025-04-10
2025-04-10
2025-04-10
2025-04-10
2025-06-18
平台回复
Leverage Risk Disclosure Enhancement for Asian Markets
FXCM has reviewed its leverage risk disclosures for clients onboarded through the Asian region. While our current leverage offerings comply with the requirements of our registering jurisdiction, we recognize the importance of clear risk communication. We have enhanced our risk disclosure page to include jurisdiction-specific leverage comparisons, showing how our offered leverage compares to limits set by tier-1 regulators such as ESMA and ASIC. A mandatory risk acknowledgment step has been added to the account opening process.
This response has expired (older than 6 months). Based on available information, the platform submit an updated compliance status. The leverage comparison disclosure was a positive step at time of publication.
IFCCI研究回复
IFCCI was unable to obtain a substantive response from RoboForex regarding the specific terms of service violation cited. Without disclosure of the alleged breach, IFCCI cannot independently verify whether the account termination was justified. The forfeiture of client funds upon account termination without clear, documented justification is flagged as a significant consumer protection concern. This case is closed due to insufficient platform cooperation, but the observation has been recorded in RoboForex's platform transparency profile.
Legal Disclaimer
IFCCI 透明度计划是一项独立研究倡议,不构成监管监督、专业财务建议或官方合规认证。所有发现均代表基于研究的观察,旨在促进金融行业的透明度对话与知情评估。FinScope 是为支持本计划面向公众的数字界面而开发的技术平台。