IC Markets
IC Markets
Withdrawal request delayed beyond stated processing time
描述
Submitted a withdrawal of USD 8,500 via bank transfer on 12 June 2025. The platform states 3–5 business days processing. After 14 business days, funds had not arrived. Multiple support tickets were opened with no resolution. The withdrawal was eventually processed after IFCCI contacted the platform's compliance department.
涉及金额
USD 8,500
支持证据
- withdrawal-request-screenshot.png
- support-ticket-log.pdf
- bank-statement-showing-no-receipt.pdf
投诉时间线
2025-06-28
2025-06-28
2025-06-28
2025-06-28
2025-06-28
2025-08-15
平台回复
Response to Withdrawal Processing Delay Complaint
IC Markets acknowledges the withdrawal delay experienced by the client. The delay was caused by a scheduled payment provider migration during January 2026. All pending withdrawals have since been processed, and the affected client has received their funds in full. We have implemented additional redundancy measures with our payment providers to prevent similar delays in the future.
IFCCI has verified that the withdrawal was completed on 2026-01-22. Platform response is consistent with observed payment provider migration timeline.
IFCCI研究回复
IFCCI research confirms the withdrawal was processed 14 business days beyond the platform's stated timeline. IC Markets attributed the delay to an internal compliance review triggered by the withdrawal amount. While the funds were eventually released in full, the lack of proactive communication during the delay period is noted as a transparency concern. The platform has since updated its notification protocols for compliance-triggered holds.
Legal Disclaimer
IFCCI 透明度计划是一项独立研究倡议,不构成监管监督、专业财务建议或官方合规认证。所有发现均代表基于研究的观察,旨在促进金融行业的透明度对话与知情评估。FinScope 是为支持本计划面向公众的数字界面而开发的技术平台。