Pepperstone
Pepperstone
Significant slippage during high-impact news event
Description
During the US Non-Farm Payroll release on 3 September 2025, experienced slippage of 12 pips on a EUR/USD market order. The order was filled at 1.0923 instead of the quoted 1.0911. The complainant notes that this exceeds what they consider normal slippage for a Razor account with ECN execution. The position resulted in an unexpected loss of approximately USD 1,200.
Amount Involved
USD 1,200
Supporting Evidence
- mt5-order-history-screenshot.png
- execution-report.pdf
Complaint Timeline
2025-09-05
2025-09-05
2025-09-05
2025-10-22
Platform Responses
Clarification on Execution Policy During High-Volatility Events
Exness would like to clarify that slippage during major news releases is a standard market phenomenon affecting all ECN/STP brokers. Our execution policy, available on our website, clearly discloses that spreads may widen and slippage may occur during periods of extreme volatility. We operate a no-requote policy, meaning orders are filled at the best available market price. We are reviewing our pre-trade disclosure notifications to improve transparency around high-impact event trading.
Platform's execution policy has been reviewed. Slippage levels observed are consistent with industry norms for the referenced news events. Disclosure improvements are noted positively.
Legal Disclaimer
The IFCCI Transparency Programme is an independent research initiative and does not constitute regulatory supervision, professional financial advice, or official compliance certification. All findings represent research-based observations intended to contribute to financial industry transparency discourse and informed evaluation. FinScope is a technology platform developed to support the programme’s public-facing digital interface.